SHIPPING POLICY

- Kindly allow 1- 4 business days for order processing, excluding holidays.

- Once order payment has been received and approved, orders are processed from Cape Town and ship via DHL, FedEx, UPS and Courier Guy. 

- We offer complimentary shipping in the USA and Canada on orders over $350 USD. Complimentary shipping will be shipped with UPS, DHL, FedEx. 

- You will receive an order receipt by email when shipment is confirmed and a second email with tracking number information when your order has been shipped.

- Nthatuoa is not responsible for any lost or stolen packages and we do not have any control of the package once it has been picked up by the shipping carrier.  We do not refund for packages lost in transit and are unable to refund or replace stolen/un-retrieved packages that have been confirmed as delivered. 

 

INTERNATIONAL SHIPPING 

- We ship internationally with UPS, FedEx and DHL. Shipping costs depend on package weight and final destination.

- All international buyers are subject to import duties and taxes which are estimated and collected upon checkout if applicable. We are not responsible for customs delays and transit times provided by UPS. FedEx or DHL are not necessarily guaranteed. Once an order has shipped, we are unable to re-route the package.

All international orders are final sale. Any refused international order will be refunded upon receipt, withholding the cost of return shipping.

 

For any shipping questions, please email hello@nthatuoa.co